POLICY

SHIPPING POLICY

Standard Domestic Delivery (Incl Free Delivery Policy) Timeframes (within Australia & New Zealand): McCarthy Brands Australia & New Zealand will endeavour to deliver an order(s) within 3-10 business days from order dispatch. Where You have specified a delivery address, You will receive an email notification once your order is (transit with tracking code) or ready for despatch.

 

Express Domestic Delivery Timeframes (within Australia & New Zealand): McCarthy Brand Australia & New Zealand will endeavour to deliver an order within 1-3 business days (depending on the delivery postcode). Not all products will be available for express delivery.

 

Other International Delivery Timeframes: The delivery time for international orders is typically 10+ business days. Estimated delivery times are between metro areas of major cities. Excludes any time in customs and delays due to reasons outside of Australia or New Zealand control. Country-specific delivery times are available via our customer services via email or by calling us. Please note that not all products will be available for international delivery.

RETURN & EXCHANGE POLICY

McCarthy Brands Australia & New Zealand does not accept ‘change of mind’ returns or exchanges for any goods outside from third party or selected categories. Nevertheless, we offer a refund credit provided that: (a) you provide adequate proof of purchase (meaning your purchase receipt or another suitable proof of purchase, like a bank statement or credit card statement); (b) the goods are in a re-saleable condition (meaning they are in the original packaging, unopened and in original condition); (c) Exchange goods for same specs or value or upgrade if a product is out of stock. Australia & New Zealand Consumer Law gives consumers broad rights, known as consumer guarantees. The consumer guarantees apply to any goods they purchase. For more information please contact our customer services via email: info@mccarthybrands.com